pkbet Privacy Policy – Your Data, Protected

When you create a pkbet account, we ask for your full name, date of birth, email address, mobile number, and a valid Philippine address. This information is required to verify your identity, confirm you meet the minimum age of 21, and set up your account correctly. We may also ask for a copy of a government-issued ID to complete Know Your Customer (KYC) checks required under applicable Philippine regulations. All registration data is stored on secured servers and is accessible only to authorised platform staff with a legitimate need. You can request a review or update of your registration details at any time by contacting our support team. We will never use your registration information for unsolicited marketing without your explicit consent. Keeping your registration details accurate and up to date helps us process your transactions quickly and without unnecessary delays.

Each time you use the pkbet platform, we automatically record data such as your login times, the pages you visit, the events or games you interact with, and the device and browser type you are using. This usage data helps us understand how Filipino members navigate the platform so we can improve performance, fix technical issues quickly, and personalise your experience on mobile and desktop. We also record IP address information for security purposes, including the detection of suspicious login attempts and the prevention of fraud. Usage logs are retained for a defined period and then deleted in accordance with our data retention schedule. We do not use usage data to build profiles for sale to third parties. Aggregated, anonymised usage statistics may be used internally to guide product development decisions. If you have concerns about the usage data we hold, you are welcome to raise them with our support team.

To process PHP deposits and withdrawals, pkbet collects payment details including your chosen payment method, transaction reference numbers, and the amounts involved. We do not store full bank account credentials or full card numbers on our servers; payment processing is handled through encrypted, compliant payment channels that meet industry security standards. Transaction records are kept for a legally required period to support audit trails, dispute resolution, and compliance with Philippine anti-money laundering rules. Your financial data is never shared with unaffiliated third parties except where required by law or by the payment provider necessary to complete your transaction. If a transaction is flagged for review, our team may contact you to verify details before processing is completed. We encourage members to review their transaction history regularly through the Finance section of their account. Any discrepancy should be reported to the support team immediately so it can be investigated without delay.

pkbet uses cookies and similar browser-storage technologies to keep you logged in between sessions, remember your preferences, and measure how different parts of the platform perform. Strictly necessary cookies are applied automatically because the platform cannot function without them; all other cookies are applied only with your consent where required. You can adjust your browser settings at any time to block or delete cookies, though doing so may affect certain features of the platform. We do not use advertising cookies or share cookie data with ad networks or social media platforms. Session data stored locally on your device is cleared when you log out or after a defined period of inactivity for your security. First-party analytics cookies help us identify which areas of the platform Filipino members find most useful so we can prioritise improvements. If you have questions about specific cookies in use, our support team can provide a current list on request.

pkbet does not sell, rent, or trade your personal information to any third party for commercial purposes, full stop. We share data only with carefully selected service providers who help us operate the platform — such as payment processors, identity verification providers, and platform infrastructure partners — and only to the extent necessary for them to perform those services. All third-party providers are contractually required to protect your data and use it solely for the purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts if we are legally required to do so. In the event of a business restructure or acquisition, member data may be transferred to a successor entity, and you will be notified in advance. We do not share data with overseas entities except where your chosen payment method requires a cross-border transfer, in which case appropriate safeguards are in place. Your right to know who has accessed your data is taken seriously, and we maintain records of all third-party data-sharing arrangements.

As a Filipino member of pkbet, you have the right to access the personal data we hold about you, to request corrections if anything is inaccurate, and to ask us to delete data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a query is being resolved. To exercise any of these rights, contact our support team using the email address listed in the footer of this page, and we will respond within a reasonable timeframe. We may need to verify your identity before processing a data rights request to ensure we are not disclosing information to the wrong person. If you believe your privacy rights have been violated, you have the right to raise a complaint with the relevant Philippine data protection authority. We are committed to handling all data rights requests fairly, transparently, and without undue delay. Your privacy matters to us, and we treat every request with the seriousness it deserves.